As part of our commitment to customer service excellence, we take complaints seriously. We hope you find our service exceeds your expectations, however, we do realise that in any organisation situations can arise which are not satisfactory for all parties.
Steps you can take to inform us of a complaint
Should you have any complaints about the service provided, please either write or telephone in the first instance at the address shown below or email info@boydinsurance.co.uk.
Boyd
5 Mill Street
Paisley
PA1 1LY
Steps we will take to deal with your complaint
We will endeavour to act fairly and reasonably at all times and provide you with a professional service. If you cannot resolve your complaint with us, you may be entitled to refer it to the FOS to which we subscribe. The FOS Consumer Helpline is on 0300 1239 123 and their address is:
Financial Ombudsman Service
Exchange TowerLondon
E14 9SR
Their website is www.financial-ombudsman.org.uk.
The FOS is available to Retail (private) Customers and, Commercial Customers which employ fewer than ten persons and whose annual turnover and/or annual balance sheet does not exceed € 2M (Euros).