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We endeavour to respond to all enquiries within two working days.

Paisley Office
5 Mill Street

Tel: 0141 561 9000
Fax: 0141 561 9001
Email: info@boydinsurance.co.uk

Lanarkshire Office
Avondale House
Phoenix Crescent
Strathclyde Business Park

Tel: 01698 907760
Email: info@boydinsurance.co.uk

Musselburgh Office (Incorporating Insureness)
4B Newhailes Park
Newhailes Road
East Lothian
EH21 6RH

Tel: 0131 665 2536
Email: enquiries@insureness.co.uk

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.


Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.


We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.